Terms & conditions

Introduction

Space32.com is a website operated by SpaceThreeTwo Limited ("SpaceThreeTwo", "we" or "us"). SpaceThreeTwo is registered in England and Wales under company number nnnnnn and its registered office is at SpaceThreeTwo, 4 Beaconsfield Road, St Albans, Hertfordshire, AL1 3RD.

Agreement between you and SpaceThreeTwo

These general Terms and Conditions ("Terms") are an agreement ("Agreement") between you and SpaceThreeTwo and cover your use of the information, software, products and services made available through Spacethreetwo.com (the "Website"). By using the Website, you agree to be bound by these Terms, as well as our Privacy Policy.

This Agreement governs any use of the Website as a guest, fee paying member or otherwise.

You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring any contact details you provide us with are correct and up to date. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.

The Website is offered to you conditional upon your acceptance of these Terms and any notices contained in these Terms and the Website itself. Please read these Terms carefully before you start using the Website. By using the Website, you agree to these Terms.

Please note that the statements set forth under the headings "More simply put" are provided as a courtesy solely for your convenience and are not legally binding or otherwise intended to modify these Terms in any way.

You must be the legal age of majority in your country of residence in order to use the Website. In no event is use of the Website permitted by those under the age of 18.

SpaceThreeTwo Information is not a substitute for legal, financial, commercial or property advice.

SpaceThreeTwo provides a platform for property and legal information and self-help. The information and documents provided by SpaceThreeTwo along with the content on our Website related to property is provided for your private use and does not constitute legal advice from qualified lawyers, accountants, property experts and should not be relied upon as such. We cannot guarantee that Information is correct, current or up-to-date, or suitable for every situation.

The documents available on the Website are customisable templates reasonably fit for use by you as a starting point for the preparation of using the SpaceThreeTwo hybrid model. They are only intended to be used as templates, to be adapted by you to meet your individual requirements. Therefore, if you need legal or property advice for your specific problem please consult a professional.

The indicative rental savings or revenue published on the Website is provided free of charge and is for information purposes only.

Disclaimers

You agree with us (and also for the benefit of our Lawyers) that the any answers to your questions: do not constitute legal advice.

We reserve the right to reject questions you ask without providing a reason. However, our reasons for rejecting questions are typically that:

• we do not undertake that type of work;
• we do not presently have anyone available who undertakes that type of work;
• you are unable or unwilling to pay for the work required;
• we are too busy/do not have time to do the work;
• there are ethical, regulatory or other reasons to refuse (for example a suspicion of money laundering, conflict of interest, insurance issues);

Free trials and paid membership

SpaceThreeTwo makes available trial offers for the limited use of our services (each a "Trial Offer") to new customers who provide a valid payment method, such as a credit card, or other payment method. If you choose to start a Trial Offer, you will automatically join a paid membership at the end of the Trial Offer and you authorise SpaceThreeTwo to charge your payment method a recurring monthly membership fee or annual membership fee, as applicable. If you wish to use additional services beyond those included in the Trial Offer, you may be asked to separately purchase those services or to upgrade to a paid membership prior to the end of the Trial Offer period.

SpaceThreeTwo will automatically charge you at the end of the Trial Offer period or for a membership renewal unless you notify us that you want to cancel or downgrade your membership. You can downgrade an auto-renewing membership to a free account at any time.

To ensure uninterrupted service and to enable you to conveniently purchase additional products and services, SpaceThreeTwo will store and when possible update (e.g. on expiration) your payment method on file. Please note that it is your responsibility to maintain current credit card information on file with SpaceThreeTwo.

Other free trials of certain SpaceThreeTwo products and services may be offered from time to time. The terms and conditions of such free trials will be contained in the offer.

Cancellation of your membership

If for any reason you decide that you do not want to continue with your membership, you can cancel it on the Website or by contacting us directly at customer@space32.com

Where you cancel your membership during your free trial, your Trial Offer will come to an end on the date of cancellation and you will not be charged the membership fee. Your account will be automatically downgraded to a free membership.

Refund policy

You have 14 (fourteen) calendar days (the Statutory Period) from the date you signed up to the Trial Offer to cancel your membership and be eligible for a refund.

To request a refund, please contact us at customer@space32.com

If you do not request a refund before the end of the Statutory Period, you will be charged till the end of the month, during which time, you will continue to have access to the Website and services.

No refund shall be paid under any of the following circumstances:

• he Statutory Period has lapsed and we correctly collect a fee for any active membership or other subscription service;
• The collection of any fee for your use of the SpaceThreeTwo service during the Statutory Period, and in such circumstances you acknowledge that your right to cancel has been lost.

The collection of any fee for your use of the SpaceThreeTwo service during the Statutory Period, and in such circumstances you acknowledge that your right to cancel has been lost.

For the purposes of point 2 above, you consent to receiving the service during the Statutory Period and acknowledge that your right to cancel has been lost.

Fees, changes to fees and renewals

We reserve the right to change our pricing from time to time, but our price changes will always be prospective and not retroactive. Where you do not agree to the increase in price you are entitled to cancel or downgrade your membership in the 30 day period before the new pricing comes into force.

From time to time, we may also offer different subscription terms and membership benefits.

Except as set out below, membership fees are non-refundable.

Monthly plans will automatically renew on a monthly basis until cancelled by you. Unless you notify us before the renewal date of the membership that you wish to cancel, your subscription will automatically renew. You authorise us (without notice) to collect the applicable membership fees using any valid payment source we have on record for you. If you have purchased an annual membership plan, we will give you notice via email of annual renewals no less than three (3) calendar days before your annual renewal date.

Failure to provide subscription payments

If you are enrolled in a SpaceThreeTwo plan and fail to provide a full subscription payment on time, we reserve the right to deem such a failure as notice of cancellation and cancel your account immediately. Further, if we are unable to charge your designated payment method for any reason, we reserve the right to automatically downgrade your paid plan to a lower-priced plan or to suspend your paid membership until your designated payment method can be charged again.